Support
A question, a problem or a wrong score? Write to us at info@getfanflash.com and we'll get back to you as soon as we can.
It helps if you tell us your phone model, the app version (shown at the bottom of Settings) and what happened.
Common questions
How do I get notified when my team scores?
Follow the team by tapping the star on its page. Teams you follow notify you automatically, and the bell switches that off again. For a single match, tap the bell next to it. Leagues never send notifications; following one only adds it to your list.
Under Settings › Notifications you choose the events: kick-off, goals, red cards, half-time, full-time, line-ups and VAR decisions.
Why am I not getting any notifications?
Open Settings › Notifications in the app. If it says Blocked, notifications for FanFlash are turned off in your device settings. Tap Allow notifications to turn them back on. Also check that Push notifications is on and the events you want are selected.
Do I need an account?
No. FanFlash works fully without signing in. An account only helps if you want your favourites on several devices or want to keep them when you get a new phone.
How do I move my favourites to a new phone?
On your old phone, open Settings, tap Guest at the top and choose Sign in or create account. Your favourites are saved to your account. Then sign in with the same email address on the new phone.
A score or line-up is wrong.
Our data comes from a professional sports data provider and is updated continuously. If something stays wrong, send us the match and what's wrong, and we'll look into it.
How do I delete my data?
Directly in the app. The steps are on Delete account.